Mfinite Kloud
MISSION 02

Grounded Knowledge

Ask questions of your policies, manuals, contracts and tickets. Answers link to the paragraph they came from, and use only files the person asking is allowed to open.

The problem

A plain chatbot answers confidently whether or not it knows. In a policy, claims or support setting, a wrong answer stated well is worse than no answer.

Most document search also ignores permissions. If the index can read the HR folder, so can everyone who asks it a question.

What we build

  • Connectors for where your documents already live: shared drives, wikis, ticket systems, PDFs and scans.
  • Ingestion that keeps structure, versions and access rules with every passage.
  • Retrieval with pgvector and open embedding models, filtered by the asker’s permissions before the model sees anything.
  • Answers with citations to the source paragraph, and a plain “not in your documents” when that’s the truth.
  • Tests built from real questions your team asks, including ones the documents can’t answer.

Reference architecture

Grounded Knowledge architectureDocuments are ingested with their access rules. A question arrives together with the identity of the person asking. Retrieval returns only passages that person may see. A model on your infrastructure writes an answer with citations, or says the answer is not in the documents.Your documentsfiles · wiki · ticketsA question+ who is askingIngestchunk · keep ACLsIndex & retrievepgvector · permission filterModel on your infrasees only allowed passagesAnswer + citationsor: not in the documents
A typical layout. The real one is shaped around what you already run.

What you own at the end

  • Ingestion and retrieval code, in your repository
  • A question set with expected answers and sources
  • Runbooks for re-indexing and adding new sources
  • Dashboards for answer quality and unanswered questions

When it’s not the right fit

If you have a few hundred documents that rarely change, good search may be all you need. We’ll set that up instead.

Talk about Grounded Knowledge

Tell us roughly what you’re trying to build. A few sentences is plenty. We’ll reply by email.

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